Privacy Policy

1. Who we are

Genius IT Strategies ("we," "us," or "our") provides managed IT services, help desk support, cloud and Microsoft 365 administration, and IT projects for businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our client portal, and our communications with you, including text messages.

Genius IT Strategies
PO Box 3066
Munster, IN 46321
Phone: 312-529-0580
Email: info@geniusitstrategies.com

2. Information we collect

Information you give us. When you request a free IT assessment, contact us, submit a support request, or sign up for text messages, we collect details such as your name, business name, email address, mobile phone number, and the content of your message.

Information we handle to provide our services. For clients, we may access technical information about devices, user accounts, networks, and systems so we can deliver managed IT services under a service agreement. We treat that information as confidential and use it only to provide and support those services.

Information collected automatically. When you visit our website, we may collect your IP address, browser type, device type, the pages you view, and the date and time of your visit, using cookies and similar technologies.

3. How we use information

• To respond to your questions and requests, including free IT assessment requests.
• To provide, support, and improve our IT services.
• To send service and support communications by email, phone, and text message (when you have opted in to text messages).
• To handle billing, account administration, and record keeping.
• To protect the security of our website, our clients, and our business, and to prevent fraud or misuse.
• To comply with legal obligations.

4. Text messaging (SMS)

We send text messages only to people who have given us their consent. Message types, frequency, and how to opt out are described in our SMS Terms.

We may share your mobile number and message content with the service providers that help us deliver text messages, such as our messaging platform and mobile carriers, but only to send and support the messages you asked to receive. You can stop text messages at any time by replying STOP.

5. How we share information

We do not sell your personal information. We share information only in these situations:

• With service providers that help us run our business, such as website hosting, email and communications tools, ticketing and support systems, and payment processing. They may use the information only to perform services for us.
• When required by law, legal process, or a government request.
• To protect the rights, safety, and security of our business, our clients, or others.
• In connection with a sale, merger, or transfer of our business, where the information continues to be protected under this policy.
• With your consent.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. If you block them, some parts of the site may not work as expected.

7. How long we keep information

We keep information for as long as needed to provide our services, meet legal, accounting, and contractual requirements, and resolve disputes. After that, we delete it or remove identifying details.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your choices

• Text messages: Reply STOP to any message to opt out. Reply HELP for help.
• Email: Use the unsubscribe link in any marketing email, or contact us.
• Your information: You may ask us to access, correct, or delete personal information we hold about you by contacting us using the details above. We may need to verify your identity, and we may keep information we are required to keep by law.

10. Children

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Links to other sites

Our website may link to other sites, such as our client portal or partner websites. Those sites have their own privacy practices, and this policy does not cover them.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page.

13. Contact us

If you have questions about this Privacy Policy, contact us at info@geniusitstrategies.com, call 312-529-0580, or write to Genius IT Strategies, PO Box 3066, Munster, IN 46321.